Let’s talk about your privacy

1. CONFIDENTIALITY AND RECORD KEEPING
The information that is shared with Uniquely Individualised and Support Services in any private or group sessions, workshops, or meetings will remain confidential. This means that we will protect your privacy and the privacy of your clients and not share information about you or your clients with others. This applies to whether the information is given to us verbally, in written form, or from a third party.
Uniquely Individualised and Support Services have a legal obligation to protect this information, and we do so by ensuring that all paper records are kept in a secure filing cabinet to which nobody else has access; that all electronic records and documents are secured with passwords, and strong software security to which nobody else has access; and that we keep all forms with identity information (such as client intake and referral forms) separate from all session/contact notes. We will keep all coaching records for at least seven (7) years, and in some instances, we may be required by law to retain records for a longer period, which any client this would be concerning, will be made aware of.

2. LIMITS OF CONFIDENTIALITY
There are certain circumstances under which Uniquely Individualised and Support Services are legally obligated to share information about you or your clients, based on what has been brought to our attention or verbally disclosed.
These situations are:
• Where the client has explicitly permitted us to share information with someone, such as informing a client's emergency contact of an emergency or giving permission to share information for a referral.
• In any circumstances where the client is considered to be at risk of harming themselves or someone else.
• If we consider a child to be at risk.
• In some cases where a significant crime may be or has been committed.
• Where the client's coaching records, or part thereof, have been requested by the courts of law.
• At times, we may need to discuss aspects of our work together with our professional supervisors. This is an important part of meeting our professional responsibilities. We will not provide any information that could identify the client in these discussions in any way.

3. PRIVACY AND CONFIDENTIALITY AGREEMENT
Clients that undertake therapeutic one-on-one coaching sessions will be given a Privacy and Confidentiality Agreement and have the document read out to them and discussed with Uniquely Individualised and Support Services. The client and the coach then sign, and a copy of the agreement is then put on file.

4. ORDER AND PAYMENT DATA
We do NOT store any credit card information and will only use the data provided for matters directly related to your order.

5. COMMENTS AND PARTICIPATION
When visitors or members leave comments on the site or any of our platforms, including social media, we collect the data supplied in the comments form, to help detect spam.

All comments made by participants are to be respectful of others, and not intended to cause harm emotionally or physically to anyone.

We do not tolerate any discrimination, bantering, or foul language, and anyone who misuses the site or comment section other than what it was intended for by Uniquely Individualised; will be deleted and removed without warning.

Visitor comments may be checked through an automated spam detection service.

6. NEWSLETTER AND OTHER SERVICES
When you subscribe to our newsletter or any other service, we share your email data with Podia, who provides our website, email list and newsletter management services.

You will remain subscribed to our updates & newsletter until you decide to unsubscribe or we terminate your services in accordance with our policies.

When you subscribe to our community space, you will remain subscribed until you decide to unsubscribe or we terminate your services in accordance with our policies.

Last Revision: 2026